1. Introduction
PipReaper ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our website, desktop application, mobile application, Telegram bots, and related services (collectively, the "Service").
2. Information We Collect
2.1 Account Information
- Email address (for license delivery and support)
- License key and activation data
- Telegram user ID (if you link a Telegram account)
2.2 Usage Data
- Device type, operating system, and app version
- Feature usage statistics (anonymised)
- Crash reports and diagnostic logs
2.3 Trading Data
We do not store your broker login credentials on our servers. Credentials entered in the desktop or mobile app are stored locally on your device in encrypted form. Aggregated trade performance statistics (win rate, P&L) may be sent to our server if you opt in to cloud analytics.
3. How We Use Your Information
- Deliver, maintain, and improve the Service
- Verify license entitlements and prevent abuse
- Send transactional emails (purchase confirmations, security alerts)
- Provide customer support
- Generate aggregated, anonymised analytics to improve signal quality
We will never sell your personal data to third parties.
4. Data Storage & Security
Your data is stored on servers located in Europe and protected with industry-standard encryption (TLS in transit, AES-256 at rest). We conduct regular security audits and limit employee access on a need-to-know basis.
5. Third-Party Services
We may share limited data with the following categories of third-party providers:
- Payment processors (e.g., Stripe / PayPal) — to process purchases
- Analytics (e.g., Google Analytics) — anonymised usage data
- Hosting / infrastructure — to operate the Service
Each third-party provider is bound by its own privacy policy and contractual obligations with us.
6. Cookies & Tracking
Our website uses essential cookies (theme preference, session management) and optional analytics cookies (Google Analytics). You can disable non-essential cookies in your browser settings.
7. Your Rights
Depending on your jurisdiction you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Export your data in a portable format
- Withdraw consent at any time
To exercise any of these rights, email support@pipreaper.online.
8. Data Retention
We retain your account data for as long as your license is active and for up to 12 months afterwards. Anonymised analytics data may be retained indefinitely. You may request deletion at any time.
9. Children
PipReaper is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notification. Continued use of the Service after a change constitutes acceptance.
11. Contact
If you have questions about this Privacy Policy, contact us at support@pipreaper.online.