How can we help?

We're here to make sure your trading experience is smooth. Choose a support channel below or browse our resources.

Contact Us

Fastest

Telegram Community

Join our free Telegram group for real-time help, tips, and community discussion.

Join Channel

Email Support

For account, billing, or technical issues. We typically respond within 24 hours.

Send Email

Pro Only

Pro Bot Support

Pro & Enterprise subscribers can reach us directly via the Telegram Pro Bot for priority assistance.

Open Pro Bot

Resources

Setup Guide

Step-by-step instructions for installing PipReaper and connecting your broker.

FAQ

Answers to the most common questions about signals, the bot, and billing.

Risk Disclosure

Understand the risks involved in forex trading before you start.

Common Questions

How do I reset my license key?

Email support@pipreaper.online with your purchase email and we'll issue a reset within 24 hours.

The bot is not connecting to MT5. What should I check?

Make sure MetaTrader 5 is running with algorithmic trading enabled (Tools → Options → Expert Advisors → Allow algorithmic trading). Also verify your broker API credentials in the bot settings.

Can I change my subscription plan?

Yes — upgrades are prorated and take effect immediately. Downgrades apply at the next billing cycle. Contact support if you need help.

How do I move my license to a new computer?

Deactivate the old device from the mobile app (Settings → Devices) or email support, then activate on the new machine.

Typical Response Times

Telegram community — minutes · Email — within 24 hours · Pro Bot — within a few hours